the fine print
If you'd like to speak to one of us, we're at the store at the following times:
Email is always good: firstname.lastname@example.org
Merchandise may be returned for a store credit or a refund only if the goods are received within 7 days of receipt. We ask that you let us know if you'll be returning an item within a few days so that we can put it back into our inventory. To receive a refund, the items must be clean, unworn, unwashed, and without scent or pet hair of any kind. Final sale items really are final sale. Refunds are for the purchase price minus shipping costs, unless otherwise stated.
Special orders are not refundable.
We usually ship within 2 business days. Illinois residents pay 10.25% sales tax. We recommend insuring your shipment, as we are not able to give refunds on lost or damaged goods. We use UPS Ground and USPS Priority Mail. If you need your order sooner, there is always the option of UPS Overnight or Second Day Air for an additional charge.
Domestic shipping for the mainland are:
$0.00-$250.00 = $15
$250.01-$500.00 = $20
$500.01-$1000.00 = $25
$1000.01+ = FREE via UPS Ground or USPS Priority Mail
Shipping to Canada, Alaska, and Hawaii via US Postal Service Only:
$0.00-$500.00 = $25.00
$500.01-$1000.00 = $30.00
$1000.01+ = $35.00
At this time, we do not offer international shipping.
Domestic shipping will be free for exchanged items. You are responsible for shipping costs of returning items.
Rest easy. Turley Road is a safe and secure place to shop. We are compliant with PCI-DSS requirements, and we will never pass your information on to others.